Telecom Applications, the complete contact centre solution specialists, today announced significant upgrades, with the launch of its Touchstar Reporter 6.1 application.
These new management and reporting products enable contact centres, by providing tools to intelligently manage employees and campaigns in real time, allowing them to make rapid decisions based on the information available through TouchStar's reporting application.
Reporter allows managers to easily create custom reports in a user-friendly way on their desktop, creating date ranges, agent stats, team data, campaign performance, and other metrics. Visual analysis of graphs provides rapid trend and comparison data. The latest TouchStar Reporter 6.1 release also introduces a report scheduler function, group emailing, and the ability to save queries in the custom builder tool. Reports can be scheduled to automatically run at specific times and then exported in multiple file formats to any email address.
The new version also incorporates new inbound reports for clients who are using Touchstar Software Version 5.7.0. New features include advanced queue management, multi-language support, and additional time increments necessary for inbound reporting.
Dave Fricker, Telecom Applications Managing Director, commented:
"Touchstar is currently the fastest growing provider of contact centre technology in the world. And, because of our commitment to our customers, Telecom Applications is the fastest growing UK business involved in the provision of contact centre technology. We are continually bringing to market new products and tools to meet our clients' requirements - the pace of our progression exceeds the standard in our market. Reporter 6.1 is yet another example of us raising the bar."