Avaya Business Partner Telefonix has deployed one of the first IP Office 500 systems to CETA, a leading insurance intermediary. The company aims to use technology to deliver improved customer service, business flexibility and cost control.
Adrian Waters, technical director, CETA, UK said “Technology is at the heart of our business and the new Avaya IP Office will enable us to service customers better and more efficiently. The capability on offer is ideal for a business of our size with a mixed environment and represents to obvious choice in terms flexibility and value.”
Telefonix, a fast growing Avaya BusinessPartner recommended and is now deploying Avaya’s IP Office as a secure and easy to use solution specifically designed to meet the communications challenges facing small and midsized business in today’s competitive environment.
“Our business is about providing customers with relevant and cost effective technology solutions that work hard for them rather than the other way round. CETA aim to use technology to deliver excellent customer service and this new Avaya based solution will help to deliver that strategy now and into the future with a strong bundled capability and the headroom to scale.” said Mike Kirby, managing director, Telefonix.
“Improving customer service helps businesses retain customers, which is more profitable than capturing new customers” said Graham Bunting, leader SMB, Avaya, UK & I. “Avaya‘s IP Office solution offers a number of unified applications allowing small businesses to focus on customer service helping them differentiate from their competitors giving small businesses the responsiveness to customer needs that was only previously available to large enterprises.”