Channel Partners will reap the benefits of providing their customers with an improved service offering thanks to a range of new products and enhancements announced by THUS plc. Already a significant supplier to the Channel in both retail and wholesale, the business telecoms provider, has developed additional services, and enhanced existing voice solutions. Additional services now being offered include Telephone Preference Service (TPS), Carrier Preference Service (CPS) Bulk Migration, and Network Call Recording, to maintain its pre-eminent position in the Channel market.
Telephone Preference Service (TPS), the central addition to the Channel portfolio, will protect customers from the risk of calling TPS registered users by offering them the option to bar any such outbound call from being made. CPS Bulk Migration enables short notice provisioning and fast and efficient transfer of lines and together, both services will make life easier for wholesale customers, saving them money and time in managing processes. Thousands or tens of thousands of existing customer lines can be transferred to THUS’s CPS service, usually on the same day.
Coming in the wake of the launch of Network Call Recording, the powerful, highly-featured, simple to use call recording solution, THUS can now boast a portfolio which sets the standard in the Channel market.
THUS’s Channel Partners will be able to utilise these products and services through a continuously enhanced Extranet provisioning system, thereby improving their own core service offerings, and ensuring that they are delivering the most comprehensive and up to date portfolio. It will generate cross sell and up-sell opportunities for Channel Partners, encouraging customer loyalty through expansion of services within existing contracts. THUS already offers a comprehensive, feature-rich range of Channel Partner products and services and has significant experience in voice and data delivery including the provision of a clear migration roadmap for NGN solutions.
Nigel Stevens, Product Director at THUS plc commented: “Channel Partners need to compete in a demanding market place and we know that we have to offer them the best range of services and products to enable them to deliver for their customers. And while the focus may be on data and convergence, it is important that we maintain a high level of support for voice services”.
“What we do best is listen to our customers and in response, develop products our Channel Partners need now, delivered with commitment and innovation to meet their needs in the future”.