ScottishPower, which runs energy supply businesses, has offices in more than 70 locations across the UK including central and southern Scotland, Wales, Merseyside and London. It uses the fully managed solution supplied by THUS to carry voice and data traffic and also all other communication requirements of a large customer facing organisation; including video conferencing and access to shared corporate CRM and billing systems.
THUS has significant experience in the Utilities Sector and has more than ten years of knowledge and understanding of delivering outsourced services, underpinned by a focus on the highest levels of customer service. ScottishPower chose to extend the relationship with THUS as the solution it offered delivered, for them, in terms of quality and price, improved efficiency and flexibility and offered best in class management.
Derek Johnston, Architecture & Technology Manager at ScottishPower said: “We chose to develop the relationship with THUS as no other provider can offer the insight, experience and expertise they bring to our organisation nor match the unique understanding they have of our network and where we want to take it in the future. The service and reliability track record THUS has means that we have faith in their ability to support our corporate objectives with a communication solution that meets our needs today and will grow with us in the future.”
Phil Male, Chief Operating Officer at THUS plc said: “Our ongoing association with ScottishPower clearly demonstrates our pedigree in the corporate telecoms market and our capacity to deliver the unique and diverse communication solutions required by the Utilities Sector. This contract extension is testament to our consultative approach and we are delighted to be further developing this relationship with one of our longest standing customers”
Extending the relationship with ScottishPower further demonstrates THUS’s status as the carrier of choice for companies within the Utilities Sector. This owes much to having a cohesive internal resource that manages the customer relationship as it evolves with the customer’s changing needs, ensuring that the customer enjoys the highest level of personal and technical, service and support.
THUS provides ScottishPower with a fully managed solution covering voice and data services, support, maintenance, consultancy, network monitoring and disaster recovery. THUS has full operational responsibility for ScottishPower's networks and is committed to clearly defined service levels for network availability and fault management times. THUS's Customer Management Centre monitors networks 24 hours a day and provides the expertise to analyse and manage the fault resolution process.