The company says Mobility Extension can quickly and cost-effectively improve an organisation’s availability, ensuring that customers get through to employees first time, every time. The product offers Toshiba partners an excellent value added sale for existing customers of Toshiba’s Strata solutions.
The technology works by ‘twinning’ the Strata CIX extension with a nominated mobile phone. When a user receives a call, the PBX extension will ring either at the same time as the mobile phone, or following a preset time delay. The call can be answered on either device, but if the call is received on the mobile phone, the mobile acts as an analogue PBX extension, no matter where the user is located.
In addition to delivering a cost effective one number access solution, Mobile Extension can help customers to save on call costs. Calls to company mobiles can be free, and organisations can reduce international call costs from mobiles by making these calls via the Strata CIX.
The Mobility Extension product provides up to 48 users with the ability to use their mobile phone as an extension off the Strata CIX communication platform.
“The ability to respond quickly to customers and manage communications effectively is critical to any successful business. Mobility Extension can help achieve those aims by ensuring employees are always available, wherever they are,” said Tim Webb, general manger, Toshiba BCD. “We’re delighted to be working with Wavelink to offer this product to our channel, and I think it will prove an ideal addition to any Strata CIX system.”
Justin Blaine Sales & Marketing Director from Wavelink Communications Ltd commented, “We are delighted that Mobility Extension has been selected as a Toshiba Recommended Product, especially considering their reputation for quality and reliability in the market. This reiterates their commitment to their channel partners in providing them with a new value add to sell into their customer base, and also perfectly matches their philosophy of customer investment protection, allowing their existing customers to take on new functionality without having to completely replace their Strata system.”