Manchester-based telecoms independent Unicom, which specialises in services for small business, is recruiting staff made redundant by neighbour Pipex.
Unicom has provided jobs for a number of former Pipex staff, and wants to talk to as many more as it practically can.
“We’re working hard, we’re enjoying strong growth and we are looking to recruit experienced telecoms professionals to ensure that we maintain and further improve our service levels as that growth continues,” said Tony Eagleton of Unicom.
“Pipex’s loss is undoubtedly our gain – despite the questionable state of the economy and high levels of uncertainty, we are searching high and low for quality people. Pipex may be an unexpected source.
“Unicom retains far more of its customers than virtually any other telecoms provider – loyalty levels are running at 86% and of the 14% churn, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another. They’re staying with us because, unlike most of our competitors, we employ real people, based here in the UK, who answer 100% of incoming customer service calls within six seconds and 96% within four seconds.
“We don’t just want to maintain that, we want to improve upon it – and more good people are the answer.”