Wright has a background in contact centre management and prior to joining Union Street she was Operations Manager for Garlik, the online identity security company. Previously Paula was the Head of Operations for Pipex Customer Service & Technical Support with over 350 direct reports. She has also held customer support management roles with IBM and BT, giving her unrivalled experience and credentials in this important area. In her new role Paula will report to Tony Cook, Managing Director of Union Street Technologies.
Union Street Technologies is the UK market leader in the development and supply of telecoms billing and WLR3 solutions for communication providers (CPs). Union Street’s Application Suite is structured around the core aBILLity platform for billing, provisioning and customer care.
Commenting on Paula’s appointment, Tony Cook stated, “We’re delighted to have a customer support professional of Paula’s experience joining us. Her expertise and impressive track record will undoubtedly help us to deliver the right level of service. This appointment together with several others in our customer support team shows our commitment to ongoing customer support investment. Service is now the key differentiator in this market and it’s the combination of advanced software applications coupled with outstanding service levels are the hallmark of Union Street moving forward. We back our products with an account management and customer service team that can respond effectively to the needs of our clients. Paula will ensure that we stay at the top of our game for the benefit of our clients.”