Both services are accessed via www.myinbound.com which provides end users with the ability to easily manage their own call handling and access powerful management statistics.
Uniworld says Contact Point is ideal for single site users and offers features such as call routing by time of day or week day and diverts on engaged or unanswered calls.
Contact Path is attractive to multi-sited organisations needing features such as call routing by time of day, week day, date or number as well as call distribution by area or percentage based routing.
A powerful feature of both services is that they work with both geographic & non-geographic numbers.
The services provide an attractive alternative to remote call forwarding with greater control and reduced cost.
Matthew Lambert, Sales & Marketing Director of Uniworld Communications say’s, “We find that customers benefit greatly from the easy to use and flexible call handling these services provide. It has the ability to match their ever changing business needs. The services are easy for our channel to sell and provide an extra income stream alongside customer retention.”