The ISO 9001 accreditation is recognised as the international benchmark for quality management standards and sets out a framework for policies, procedures and records to control and maintain quality standards and improve customer satisfaction within an organisation.
This certification represents recognition of quality service delivered by Voicenet Solutions for its management systems in telecommunications.
Evidence shows that the financial benefits for companies that have invested in and certified their quality management systems to ISO 9001 include operational efficiencies, increased sales, higher return on assets and greater profitability.
Kevin Scott-Cowell, CEO Voicenet Solutions commented: “This global accreditation is very satisfying for us as it a reflection of our ongoing commitment to excellence, customer satisfaction and determination to continue improving the services we provide. “
“This is, however, just the start. ISO 9001 isn’t just another badge for us, it is a way of running the business. In the coming year and beyond, the best practices that ISO 9001 encompasses will help us strive for continued excellence in response to our customers’ needs. “ Added Kevin Scott-Cowell.