The first is an outsource agreement under which eight technical service staff will transfer to Maintel who will in turn provide ongoing support for 1500 contracted customer sites. The second agreement enables Westcon to offer the full range of Maintel’s implementation and maintenance services to its resellers in the UK, who would benefit from wholesale pricing for these services.
The move is part of Westcon’s services strategy to extend its services capabilities across a broader range of products, providing its partners and their customers a more complete service offering. Maintel currently offer nationwide coverage across a wide range of technologies through over 90 engineers. The agreement will also bolster Maintel’s Avaya capabilities as Westcon’s services staff transition to Maintel.
Tim Brooks, GM Westcon Convergence UK commented, “We are very excited about this agreement with Maintel. In order to enhance the service we offer to our customers, it was important to find a well-established partner that could offer best-class maintenance and professional services across a wide range of products.” Brooks continued; “it was also critical to find a channel-neutral partner who would respect and protect the relationships that our resellers have with their end users and reflected Westcon’s approach to channel. Maintel fitted the bill perfectly.”
Through the partnership with Maintel, Westcon Reseller Partners will also benefit from Maintel’s value-added support offering including dedicated account management, pricing tools, pre-sales bid support and online web support. Maintel Sales and Marketing Director, Angus McCaffery added, “with over 20 years proven track record in supporting the channel and a commitment to innovation and excellence, this partnership will deliver increased value and new opportunities to Westcon’s channel partners.”