Xarios, a Specialist Telephony Application development company, has been selected by Avaya Inc for membership in the Avaya DevConnect program. Xarios is a developer of CTI and Call Recording equipment. Their showcase solution is the Application Suite, which delivers a range of features to simplify management, hand-off, resolution and ultimately, the user experience.
Designed to address modern, Web 2.0 applications to solve the challenges businesses face today, the Application Suite Companies can improve workflow activities as well as in certain cases, ensure customer compliance with the various regulations required for call recording. Avaya is a leading global provider of business communications applications, systems and services, designed to meet customer specifications.
“Membership in Avaya’s developer community is key to our growth strategy. While our company is helping redefine the market with our new technology, our fresh approach to Analysis & Design and the ability to provide meaningful interaction with diverse subject matter experts, gives us the ability to grow our business at a rate that we wish to take on,” said Steve Donovan Managing Director of Xarios. “Building on Avaya resources and working with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, bringing benefits to the Avaya reseller and end users alike. We can now work this program and business line on a global stage.”
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organisations have expertise in a broad range of technologies – including IP telephony, contact centres and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
The abilities afforded the Xarios solution can help further your business case and make the most of your infrastructure investment,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “Avaya is focused on innovation and is proud to recognize Xarios for their achievements in call centre technologies and is committed to ensure our customers have unfettered access to the best-performing solutions.
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Xarios is a Gold member of the Avaya DevConnect program.