Xelion has announced the latest upgrade to its hosted telephony platform. Users can set their individual phones on ‘do not disturb’ and this includes all devices connected to their personal phone line such as their smart phone softphone app. A compelling benefit for customers is that the Xelion platform is licenced by users, NOT by devices. This means every user can have the Xelion desktop client, mobile app and physical phone as standard on a single user license.
As well as enhancements for individual users, there are improvements in contact centre operation with wallboard display parameters for fallback and unanswered calls added. Unanswered is now counted when a call is missed because the line is disconnected. Xelion’s soft client supports Plantronics and Jabra headsets making contact centre installations simple.
There have also been enhancements for improved integration with Cisco and Yealink endpoints. The Xelion platform is hardware independent, supporting handsets from a range of suppliers including Cisco, Yealink, Aastra, Polycom, Htek, Snom, Gigaset, Tiptel and more. Xelion can adopt and auto-provision on most handsets on the market.
Commenting on the new upgrade, Dave Reynolds, Xelion UK Managing Director stated, “We have a policy of continual service improvement, adding functionality and enhancing service delivery in an ongoing technical programme. This ensures our customers have access to the very latest feature set, unlike conventional phone systems, and it also gives our channel partners an important competitive edge in the market.”
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