As well as enhancements for individual users, there are improvements in contact centre operation with wallboard display parameters for fallback and unanswered calls added. Unanswered is now counted when a call is missed because the line is disconnected. Xelion's soft client supports Plantronics and Jabra headsets making contact centre installations simple.
There have also been enhancements for improved integration with Cisco and Yealink endpoints. The Xelion platform is hardware independent, supporting handsets from a range of suppliers including Cisco, Yealink, Aastra, Polycom, Htek, Snom, Gigaset, Tiptel and more. Xelion can adopt and auto-provision on most handsets on the market.
Commenting on the new upgrade, Dave Reynolds, Xelion UK Managing Director stated, "We have a policy of continual service improvement, adding functionality and enhancing service delivery in an ongoing technical programme. This ensures our customers have access to the very latest feature set, unlike conventional phone systems, and it also gives our channel partners an important competitive edge in the market."