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8×8 Release Virtual Contact Centre

8x8 has announced the release of Virtual Contact Centre (VCC) 8.1, the latest version of its cloud-based contact centre solution that allows companies

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Sandown Park

Connect – ing at the Convergence Summit

With the Convergence Summit just around the corner (8th and 9th October at Sandown Park, Esher) we want YOU to get the most of your time at the show.

Donna Baxter - Sinclair Voicenet

Voicenet Appoints Baxter to Promote Best Practise

Sinclair Voicenet has appointed Donna Baxter as Workforce Optimisation Consultant. In this role she will be responsible for helping customers to embed


IT at the Top of the CIO Priority List

A recent survey has revealed that CIOs are twice as likely to focus on delivering IT services to their organisation as on innovation and moving the bu


Jabra Announce Bold Intentions for Contact Centre Market

Jabra today announces new elements of its marketing and sales strategy as it aims to win 50% market share of the contact centre headset market over th

Bhavin Turakhia

Businesses Flock to Chat Tool

Flock is a completely free and simple messaging application that lets teams communicate quickly and effectively at work and eliminates the need to ble

Sony SmartWatch 2

Wearables Market to Quadruple by 2017

New findings from Juniper Research have revealed that global smart wearable device shipments will more than quadruple by 2017, reaching 116 million un


Blurred Lines Between Fixed and Mobile

The acceleration towards total mobility is eliminating the distinction between fixed and mobile communications to become just ‘connectivity’, accordin


The Legal Sector Settles into Cloud

The legal sector is becoming increasingly comfortable with the use of cloud based technology and applications, despite the Snowden revelations. This i

Paul white

New ‘NTA Northern’ Office launches hosted VoIP training

Earlier this year NTA partnered with Systems Telecoms Ltd in West Yorkshire to establish NTA Northern Ltd. Last week saw the first reseller training d


Comms Business Survey

We are taking a trip down memory lane this week. How many farthings were there in a pound?

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Comms Business Interactive – October 2014

In This Issue

This month’s features include; a market report on billing services, a feature on contact centres, a special report on data back-up and an article on mobile headsets.



Managing business technology in the mobile age

With the promise of greater productivity and operational agility, businesses are unsurprisingly keen to capitalise on the opportunities provided by “a


CTI in the 21st Century

In the second part of this series of three articles looking at CTI in the 21st Century, Phillip Reynolds, Technology Evangelist & Joint CEO at Oak, lo

Mike van Bunnens

Last Line of Defence

Mike van Bunnens, Managing Director of Comms365, says that in a bid to achieve continuous, reliable connectivity and deliver 100% Internet access upti


Mystery Caller – October 2014

This month our mystery caller is interested in tablets for his business. He has heard all the hype about Apple tablets but knows there are a lot more


Case Study: Kirklees Council Chooses Sennheiser

Sennheiser has been chosen by Kirklees Council to supply its call centre staff with over 4,000 new headsets under a new Microsoft Lync implementation.

Smartphone with apps

Apps – October 2014

If you aren’t utilising the world of mobile business apps heavily then you are definitely missing a trick! Here we take a look at some of the most use


Devices – Apple Showdown

September was a HUGE month for mobile as Apple launched not just one, but two new devices. The iPhone 6 is finally here and it has a big brother, the


Flexible Friends

Billing services and applications are evolving as the communications landscape changes. Once just used for fixed line voice call billing applications,


Riding a Wave to Success

Comms Business Magazine talks to Wavenet’s Head of Channel Jon Harris about how the company transitioned to a channel business and what they now offer


Devices – September 2014

This month we have two mid range devices which are both scaled back versions of flagship models. The HTC One E8 and the Sony M2 are not going to wow t