Features | Comms Business
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On Hold with BT

Major provider of telecommunications networks and services in the UK, BT have been named as having the worst on hold music in the UK. Shocking I know!

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Incoming! Cloud or PBX?

Adding intelligence and functionality to inbound calls is a growing market. If you can, for example, add call recording, then why buy an expensive CPE

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The Customer Feedback Loop

If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if  customer feedback is simply stored in a system and nobod

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CTI in the 21st Century

In the final part in this series of three articles looking at CTI in the 21st Century, Phil Reynolds, Technology Evangelist & Joint CEO at Oak, looks

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TalkTalk Means Business

Speaking at the recent Convergence Summit at Sandown Park, Esher, Charles Bligh, Managing Director of TalkTalk Business posed questions to his visitor

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Turning a Corner

Comms Business Magazine talks to Nicholas Scallan, CEO of Pinnacle Technology Group about how he is turning around the company and his outlook for the

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Happy, Smiley People

Comms Business Magazine talks to James Phipps, CEO of Swindon based reseller Excalibur, about his business, the challenges and outlook for the future.

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Graham Fry

Vision for the Future

Comms Business Magazine talks to Graham Fry, Managing Director of Kingston, Surrey based reseller AVSNET about his business and how he has successfull

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What are the Internet of Things and M2M?

If you’re looking for a definition of the IoT and all it entails to get an understanding of the current ‘buzz’ then don’t expect to gain any real clar

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SME Customer Satisfaction

For most SMEs, effective call handling is crucial to the well being of their business. Presenting an outwardly professional and slick image is key t

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Headsets in Transit

Mobile headsets are not just becoming smarter but are now an important piece of equipment for anyone that works either on the move or is permanently g

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Anthony-Bartolo

Bringing Business Closer Together Pitfalls

Networks collapse the boundaries of distance: they enable vast global supply chains, as well as productive partnerships between large enterprises and

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LHK Fine Wines on Cloud Nine with NetSuite

LHK Fine Wines was set up by Tom Mann, Scott Hart and Paddy Magill in 2009. With more than 35 years’ combined experience in the wine trade, their aim

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Are You Embracing Change?

SpliceCom’s Director of Marketing & Product Management, Robin Hayman, takes a step back and ponders if the way we work stimulates technological innova

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Are You Missing Out On 55 Per Cent Cost Savings?!

Russell Horton, COO at Elitetele.com explains the many advantages of switching to MPLS. The face of network communications is changing. Large organis

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Belt & Braces

Data storage is like most other elements comprising the IT and communications sector in that development and technological achievement have accelerate

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Enterprise Megatrends

Editor Ian Hunter comments on new research by Alcatel-Lucent showing three trends significantly affecting the way we communicate: the growth of consum

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CTI in the 21st Century

In the second part of this series of three articles looking at CTI in the 21st Century, Phillip Reynolds, Technology Evangelist & Joint CEO at Oak, lo

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Mike van Bunnens

Last Line of Defence

Mike van Bunnens, Managing Director of Comms365, says that in a bid to achieve continuous, reliable connectivity and deliver 100% Internet access upti

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Sennheiser

Case Study: Kirklees Council Chooses Sennheiser

Sennheiser has been chosen by Kirklees Council to supply its call centre staff with over 4,000 new headsets under a new Microsoft Lync implementation.

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