Features | Comms Business
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2015: Risk Balancing?

Comms Business takes a look over the horizon at what we can expect to see in the channel  next year. We hear from key players with their views on how

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The Value in SIP

Who needs ISDN? Well, it seems a whole bunch of people still rely on ISDN as their main form of voice connectivity but increasingly users are turning

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Bad Wi-Fi at work? Change the channel

Recent estimates from Dell’Oro Group state that the global market opportunity for selling Wi-Fi equipment to small businesses will double from £447mil

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Developing Services for the Channel

The role of the data centre within the overall communications mix is growing and becoming much more strategic for the channel. As the need for differe

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UK Businesses At Risk

Independent research commissioned by GFI Software shows that use of company devices for unrestricted personal use is leading to major downtime and los

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Going For Growth

Comms Business Magazine talks to Suzanne Chappell, founder of Abingdon based billing services company TMS about her company and its plans for the futu

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Gartner Identifies the Top 10 Strategic Technology Trends for 2015

Leading analyst firm Gartner has highlighted the top 10 technology trends they believe will be strategic for most organisations in 2015 and a fair ass

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Wi-Fi: Ensuring Enterprises Stay Connected

The increase in wireless devices as a result of Bring Your Own Device (BYOD) has made enter prise grade wireless solutions a necessity in the workplac

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Back to School: A Case Study

De Montfort University (DMU) is a dynamic institution with a long and vibrant history of improving people’s lives through education. Dedicated to prov

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The Next Step

Last month saw Maintel acquire unified communications provider Proximity for £9.6 million as the company embarks on a period of solid growth. Eddie Bu

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On Hold with BT

Major provider of telecommunications networks and services in the UK, BT have been named as having the worst on hold music in the UK. Shocking I know!

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Incoming! Cloud or PBX?

Adding intelligence and functionality to inbound calls is a growing market. If you can, for example, add call recording, then why buy an expensive CPE

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The Customer Feedback Loop

If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if  customer feedback is simply stored in a system and nobod

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CTI in the 21st Century

In the final part in this series of three articles looking at CTI in the 21st Century, Phil Reynolds, Technology Evangelist & Joint CEO at Oak, looks

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TalkTalk Means Business

Speaking at the recent Convergence Summit at Sandown Park, Esher, Charles Bligh, Managing Director of TalkTalk Business posed questions to his visitor

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Turning a Corner

Comms Business Magazine talks to Nicholas Scallan, CEO of Pinnacle Technology Group about how he is turning around the company and his outlook for the

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Happy, Smiley People

Comms Business Magazine talks to James Phipps, CEO of Swindon based reseller Excalibur, about his business, the challenges and outlook for the future.

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Vision for the Future

Comms Business Magazine talks to Graham Fry, Managing Director of Kingston, Surrey based reseller AVSNET about his business and how he has successfull

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What are the Internet of Things and M2M?

If you’re looking for a definition of the IoT and all it entails to get an understanding of the current ‘buzz’ then don’t expect to gain any real clar

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SME Customer Satisfaction

For most SMEs, effective call handling is crucial to the well being of their business. Presenting an outwardly professional and slick image is key t

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