This is compounded by the fact that over half (54%) of 16-34 year olds have experienced problems with advanced mobile services such as internet browsing and photo or video messaging, and 43% of users of all ages. However, operators can be reassured that many of these issues can be centrally resolved by implementing a mobile device management solution – such as Sicap’s offering.
“It is clear from our research that in order to reap the most benefit, essentially reduced churn and increased revenue, operators need to ensure that services work for everyone and are as easy to use as possible. They need to remove any obstacles,” commented Per-Johan Lundin, marketing director at Sicap.
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