Akixi has added Presence functionality to its hosted call management and ACD reporting services, providing users with a browser based ‘Busy Lamp Field’, a traditional feature on ‘key and lamp’ phone systems. It has proved to be very difficult to replicate this functionality at a cost-effective price for hosted VoIP telephony services. Most hosted telephony services provide limited presence functionality as an optional extra at premium cost.
Akixi Presence now provides this capability at a price that is deliverable to the widest market, at under £1 a month per user. The addition of Akixi Presence functionality stretches the market for Akixi partners beyond the contact centre core market and into the mainstream telephony market.
In operation users can see the presence status of colleagues with the ability to make and transfer calls to colleagues via a web browser interface. When out of the office users can still see the status of colleagues at a glance via a mobile device and a personal Call History report enables users to see all their individual call activity. A tooltip Wallboard also allows users to see a snapshot of colleagues’ call statistics.
Commenting on the addition of Presence functionality, Bart Delgado, Managing Director of Akixi said, “Presence information is one of the big benefits of UC telephony, but many providers of hosted VoIP telephony have struggled to provide true presence functionality for their services. The addition of Presence functionality to the Akixi core platform adds yet another compelling reason for channel resellers to offer Akixi as a matter of course when pitching hosted telephony to customers. We know that Akixi call management is already a deal maker in a lot of orders and Akixi Presence is definitely a deal closer.”