Alcatel-Lucent Target Enterprise with Personal Touch

Alcatel-Lucent has introduced a new set of solutions for large enterprises which they say makes it easier to identify employees’ communication needs through customised planning capabilities.

The new Alcatel-Lucent Corporate Communication Solutions for Large Enterprises offer is based on a user-centric approach that matches the needs of employees and their jobs with technology options. This ‘user profile’ approach enables Alcatel-Lucent and its business partners to deliver a network where communication and access to information help large enterprises differentiate from competitors in a rapidly evolving marketplace through solutions that simultaneously optimise costs, improve employee productivity and increase customer loyalty.

Alcatel-Lucent delivers a comprehensive portfolio of products and services that bring together business telephony, industry focused applications, cost-effective voice over IP (VoIP) and a secured LAN and WiFi infrastructure into a single, easy-to-order solution for business partners and ICT (Information and Communication Technology) professionals. Fully integrated mobility and collaboration tools deliver web presence, unified messaging, shared access to contacts, calendars and documents, and full-featured desktop and wireless phones.

Alcatel-Lucent Corporate Communication Solutions for Large Enterprises combine such competitive advantages as:

– A single solution that transforms the network by combining secure networking, scalable IP telephony, convergence, plus IP and performance management software to better control costs and leverage new technologies, while addressing fundamental availability and manageability issues.

– Access to a collection of discreet user profiles that improve employee productivity by matching mobility and collaboration solutions to the needs of a range of employees, fundamentally changing the way communications services drive the top and bottom line.

– Real-time applications to enhance customer service and increase loyalty, as in the OmniTouch Contact Center with Alcatel-Lucent’s Genesys technology, mission-critical urgent message broadcasting, or land-mobile radio contact centres to bridge private radio and telephony networks for emergency communication and response.

“Alcatel-Lucent’s new solution gives large enterprise customers an innovative and simple way to organise and purchase their communications networks,” according to Tom Burns, president of Alcatel-Lucent enterprise solutions. “With preconfigured user profiles used to determine the optimal network configuration, our customers recognise operational efficiencies and user satisfaction among employees.”

Alcatel-Lucent’s business partners also benefit from the simplified ordering process, simplified certification and training procedures that allow them to more effectively identify and deliver the set of products and applications that match customer-specific needs.

The Alcatel-Lucent Corporate Communication Solutions program is now available worldwide.