Avaya today announced new models and enhanced functionality for the Avaya Collaboration Pods, a portfolio of turnkey communications and collaboration solutions for both enterprises and Cloud Service Providers. Avaya is introducing two new Collaboration Pod models specifically for Cloud Service Providers, enabling them to offer Unified Communications-as-a-Service (UCaaS) and Contact Centre-as-a-Service (CCaaS) to end customers. Cloud Service Providers Connex and ROI Networks will be powering their new UCaaS offers for their customers using the Avaya Collaboration Pod.
For enterprises, Avaya has added advanced Customer Experience Management functionality to the Collaboration Pod, which now provides support for multichannel interactions through Avaya Elite Multichannel, self-service with Experience Portal and management through Avaya Call Management System, in addition to full Unified Communications capabilities. All Collaboration Pod models have also been enhanced with Avaya Fabric Connect networking. Fabric Connect, a standards-based network virtualization technology, improves the network performance of real-time applications and provides simplified virtual machine mobility, greater agility and faster time to service via end point provisioning.
The new Avaya Collaboration Pods will be generally available in the third calendar quarter.
Jeff Hiebert, CEO, ROI Networks said “The Avaya Collaboration Pod enables us to offer powerful unified communications and video solutions to our customers regardless of whether they are looking for premise-based or cloud- based or any permutation in between. The integrated full stack, ready-to-deploy solution provides us with a platform that is easier to manage, provision, support and troubleshoot.”
David Raftery, vice president of Sales, Integration Partners added “The ability to turn up applications at breakneck speed in a way that reduces complexity and cost is a competitive differentiator to us and to our customers. We see the Avaya Collaboration Pod as a fundamentally unique path to achieve the technical and financial benefits of cloud based applications.”