Avaya Verify Verint Recording and QMS for Call Centres

Verint Systems has announced that their Ultra call recording solution is compliant with the latest IP telephony and contact centre solutions from Avaya.

The offering from Verint’s Witness Actionable Solutions business unit has been compliance-tested by Avaya for compatibility with Avaya Communications Manager 4.0 IP telephony and contact centre software. Ultra enables organisations of all sizes to support compliance initiatives and quality improvements by cost-effectively capturing customer interactions and extracting actionable intelligence from IP telephony, email, chat or agent assisted co-browsing contacts. Since all customer data is centrally accessible through the software’s Web-based desktop portal, enterprises can easily search and archive recordings and use what they learn to optimise their business processes – thereby helping increase productivity, comply with regulatory and risk management requirements, and enhance customer service.

Previously Verint Witness Actionable Solutions achieved Avaya compliance for a wide range of solutions in its Impact 360 portfolio.

“We’re pleased to extend our successful Avaya interoperability testing to yet another part of our platform,” says John Bourne, senior vice president, global alliances and channels, Verint Witness Actionable Solutions. “For customers, this translates into greater confidence and value, as well as support of future innovations based on open, standards-based platforms and new technologies that will fully maximise their communications infrastructure.”