Award Hat Trick for Titan Telecom

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Titan Telecom has been recognised for its exceptional customer service standards with a host of accolades.

The business telecoms firm, which is a subsidiary of Universal Utilities plc, has achieved Customer Service Excellence status for exceeding customers’ needs.

It has also been awarded Customer First status following assessment of its ability to build customer relationships, maximising on market awareness and developing its employees.

Titan Telecom has been recognised with the Investors in People standard for its dedication to staff training, development and company involvement.

Alex Heslip, Titan Telecom head of sales, said: “Delivering the best possible service to our customers – offering them a lowest price guarantee on the BT network – while recruiting and developing our staff is at the forefront of all we do.

“We were confident we would attain all three standards and this triple achievement shows our hard work to provide fantastic service to our customers has been recognised.

Commenting on the Investors in People award he said “Our people are key to our business success and it was important we could demonstrate to potential employees our commitment to their long term career and development.”