Azzurri Communications has launched its new Network Operations Centre (NOC). The facility – based in Burnley, already a major logistics and operational site for Azzurri – employs 76 people, including three local apprentices who joined the business last year.
The major investments in automated monitoring and management systems enable Azzurri to monitor customers’ fixed and mobile networks, unified communications and contact centres. The company’s engineers can view entire customer solutions, their component parts and the performance of third party suppliers. This enables Azzurri to manage applications and devices on a customer’s network for optimum uptime, security and efficiency. Service degradation and outages on suppliers’ networks can be mitigated before they affect customers’ operations.
“The new network operations centre highlights the investment we make in going beyond customer expectations,” said Chris Jagusz, CEO of Azzurri Communications. “Our collaborative approach to developing managed services means that we can mitigate the impact of component failures, specific to each customer’s needs.”
The NOC has been created to deliver a superior level of service and support to Azzurri’s customers, especially those using Azzurri’s ICON Services – a suite of cost effective, flexible enterprise communications delivered from its resilient and secure private cloud.