Driven by the desire of its members to be able to demonstrate that they offer high quality standards of service, the FCS is launching the first in a suite of standards that will form the FCS Mark of Excellence.
The aim is that accredited members who are able to offer bespoke or higher standards of service in particular areas will be able to display the badge on their website and literature. This will give customers certainty that they are dealing with a reputable supplier and allow them to verify with the FCS should they wish to confirm the company is covered.
The first offering is the Fraud Mitigation Standard that shows SIP trunk providers have the ability to protect the critical reseller/ client relationship by enabling end users or resellers to control access to called destinations and limit the amount of daily minutes.
It is planned to produce a similar Fraud standard for TDM services and next in the pipeline is a Dispute Resolution standard that will set out how CPs who have met the criteria will aim to deal with any issues that arise in the switching and porting processes.
Chris Pateman, FCS CEO says “as a trade association, we welcome the collaborative drive from within our membership to attain standards that set our members above the rest. We believe the Fraud Standard is a great starting point for a range of subjects that members can work to achieve and allow them to display the FCS Mark of Excellence”
Visit the FCS at Convergence Summit North on 17/18 March for a demo of a SIP trunk based Mark of Excellence product and to talk to the team about the benefits of membership. You can register to attend the Convergence Summit North for FREE here http://north.convergencesummit.co.uk/