WLR3 has obvious advantages for HIGHnet itself, namely direct and instant access to Openreach’s back office systems and processes, enabling them to pre-qualify orders, transfer and provision lines, directly book, cancel and rebook appointments with Openreach engineers, and much more. This is all done in real time via a single interface, without daily forecasting restrictions. For the first time, resellers can now offer the same customer service as BT.
The benefits carry through to the end-users and channel partners. David J Siegel, HIGHnet Director, commented: “Our investment in WLR3 allows us to raise the bar in terms of service delivery. The improvements are felt right through the business, from a streamlined and faster order process, to quick start revenue streams for our channel partners, to ultimately exceeding our end-user customers' expectations.”
HIGHnet offers its Channel Partners the chance to deal with Scotland’s leading business communications provider. Following their Channel Partner Event last month, George Paterson from Clyde Solutions commented, “WLR3 in particular should be a breath of fresh air to all HIGHnet resellers, and should improve delivery and service to our clients no end. We can only praise HIGHnet for the commitment they have shown to us and the investment they have obviously made in WLR3, which gives us confidence that HIGHnet are serious with what they are doing”.
Kim Moran-Hogg, Head of Channel Sales at HIGHnet remarked: “Being first in Scotland with WLR3 gives us yet a further competitive edge, which is why our partners choose to work with HIGHnet, and why we are, and will continue to be the No.1 reseller in Scotland. Becoming a HIGHnet partner gives you access to a full portfolio of communication products and services, including leading edge IP Telephony solutions. It also brings significant revenue streams, and partners are supported by the some of the best Channel Account Managers in the industry.