Ingram Micro is pleased to announce its Credit Team has been awarded the Quality in Credit Management (QICM) accreditation by the Institute of Credit Management (ICM), becoming one of only two UK distributors to hold this mark of credit management quality assurance.
Ingram Micro’s financial director, Tony McMurray commented: “I’m delighted at the effort our highly qualified and experienced credit team, led by Peter Whitmore, has put into the accreditation process and proud to be the first Ingram Micro country, not only regionally but also globally, to have achieved this mark of credit management excellence. Peter’s technical knowledge and commitment earned through close association with ICM has served the wider team well, providing them the legislative insight and encouragement required to improve processes, management and relationships with the ultimate aim of ensuring customer satisfaction at every stage of their journey with us.
“To have gained this official standard from a governing body with the heritage of ICM, which has also recently received royal ascent to become chartered, allows us to provide additional value and best practice to our customers and the assurance that every credit dealing they have with us is subject to measuring and testing to ensure the highest possible level of service to our customers.”
On presenting the award to Ingram Micro’s team at the new offices in Milton Keynes, Philip King, chief executive of ICM said: “Achieving this mark of quality is not about ticking boxes and it’s about way more than mere compliance. Ingram Micro’s approach of 100% customer focus is the encapsulation of how it should be done – the whole business understanding just how they can contribute to customer satisfaction and supporting continuous improvement throughout the business.
“Ingram Micro has defined what good looks like in its credit management practices and I’m very pleased to award this quality standard which recognises best of breed achievement, innovation and best practice in credit management. To have carried out the assessment at the company’s old premises and to be handing over the certificate at their fantastic new facility shows the company’s progress and makes my job here even more enjoyable.”