Ingram Micro U.K. has announced that it is launching Elements Support Suite (ESS) – a proactive approach to
Cisco support services. Elements is available across all Cisco architectures and to all Ingram Micro partners.
Officially launched on April 3rd 2017, the services will be available in 8 countries across the EMEA region: UK, Germany,
Netherlands, Austria, Switzerland, UAE and Saudi Arabia, which account for around 80% of the services opportunities.
As part of Elements there will be two packages available to partners depending on the level of support services they wish
to choose: Basic and Gold.
Jordin Munoz, Director EMEA Value Vendor Engagement commented, “With this unique service offering, Ingram Micro is
able to offer its partners in EMEA the same level of support services as Cisco, plus even more besides. We are able to
provide a safety net to ensure customers’ IT infrastructure remains secure and problems are resolved quickly as well as
help them to improve operational efficiency and reduce the risk of downtime. With the launch of Elements Support Suite,
Ingram Micro will be leading in services innovation; being the first distributor to launch this service worldwide. It’s another example of how we are bringing tremendous added value to our partners.”
Ingram Micro was named Cisco EMEAR and UK&I Distributor of the Year for 2016 and its Advanced Solutions division
and Cisco business unit offers partners access to a team of highly specialized Cisco sales, marketing and technical
support specialists. Cisco channel partners can also leverage Cisco UCS Build-to-Order services.
Julian Thompson, Senior Director for Advanced Solutions UK, stated, “ESS is a superior technical support provided by
Ingram Micro. It is aimed at the midmarket space where end users mainly rely on hardware warranty’s will be a valuable
enabler for those resellers who service this space and would like to add increased value to the relationship with their
customers. It increases reseller profitability, generates reoccurring revenue, and reinforces customer bonds.”