Juniper Networks has announced Juniper Partner Advantage Services, an expansion of its Partner Advantage Program launched in 2012. For Juniper Networks’ Elite partners, Juniper Partner Advantage Services are designed to differentiate partner brand, deliver on partner enablement and offer strong rewards for value and performance.
Partner Support Services
The Juniper Partner Support Services specialisation – addressing a market estimated at well over $20 billion for network equipment support services – evolved from the current Juniper Networks’ Operate Specialist program. Juniper PSS enables partners to complement and expand their existing support practices easily with robust new offerings, including:
•New course offerings including a new troubleshooting certification, Juniper Networks Certified Support Professional (JNCSP), which enhances support practices for routing, switching and security markets.
•Exclusive direct access to advanced support engineers within the Juniper Networks’ Technical Assistance Center.
•A new, globally-consistent reward-for-value structure for Support Services Specialists that includes built-in flexibility to address theatre market conditions.
Partner Professional Services
The Juniper Partner Professional Services specialisation – addressing a market potential estimated at roughly $15 billion for the network equipment professional services market – is designed to enable, endorse and promote Juniper Networks’ partner capabilities in a partner-led, partner-delivered model of professional services. The specialisation focuses on enabling partners with domain and technology expertise to lead a customer service engagement, help generate more revenue per engagement, and increase profitability through their services practice.
Emilio Umeoka, senior vice president, Worldwide Partners, Juniper Networks commented “Juniper Partner Advantage Services amplifies our investment in partners and services by providing unique tools and opportunities that will help drive growth, increase profitability and reward partners that deliver a truly remarkable customer experience.”
Darragh Richardson, managing director, Agile Networks Ltd added “The introduction of Juniper Partner Support Services represents a fundamental shift whereby partners are entrusted by Juniper Networks to deliver more value in support and improve the customer experience. This ultimately means quicker problem resolution, better customer retention, and improved profitability – key to the success of any reseller!”