Mitel Announces Multi-Instance Communications Director

Mitel has announced the availability of the Mitel Multi-Instance Communications Director (MICD), describing it as a scalable, high-density, and flexible communication services platform for enterprises and service providers.

MICD delivers multiple instances of the Mitel Communications Director call control software available on industry-standard servers. Enterprises can reduce costs and greatly simplify management by delivering centralised IP communications for large numbers of users and locations, while maintaining the flexibility of a distinct PBX for each customer. Using MICD, say Mitel, service providers can deliver cloud-based, enterprise-class unified communications services to their small and medium-size business customers.

“Besides a saving of 25 percent in total cost of ownership, the flexibility we receive with the multi-tenanting capabilities of MICD will allow us to manage all of our 120 car dealerships from a centralized location, while still providing each dealership with a unique PBX and communications feature set. No other communications provider offers that,” says Wouter Engbers ICT manager from The Stern Groep, the largest auto retail company in the Netherlands.

Mitel adds that the scalability of MICD provides organisations with the flexibility to easily accommodate more users or customers without adding servers or losing features. MICD delivers efficiencies that can directly reduce costs for enterprises and improve margins for service providers. These efficiencies include simplified solution and customer management, server and real estate consolidation, power savings, and consolidated trunking across sites or customers.

“By providing multiple PBX instances with common management on industry standard servers, MICD is the ideal solution for both enterprises and service providers wanting to deploy communications in the cloud,” says Elka Popova, North American program director, unified communications, Frost & Sullivan. “It provides a real strategic advantage to organizations because it greatly improves the flexibility and speed of deployment of centralized, enterprise-class IP telephony.”

The vendor says MICD accommodates rich integrated unified communications (UC) feature set, including Mitel Unified Communicator (UC) Express, Mitel Dynamic Extension, embedded conferencing, and embedded voicemail with standard unified messaging and can easily be complemented with other Mitel UC applications.

“With the announcement of MICD, Mitel is a leader in software-based communication services platforms that enable organizations to deliver enterprise-class unified communications in the cloud,” says Ron Wellard, executive vice-president of product development and operations, Mitel. ‘Now organizations can manage voice like any other application in their data center and still maintain the rich feature set delivered by Mitel call control software.”