Interact provides organisations with increased productivity gains by allowing users to find and pull up contact details from multiple applications simultaneously.
With click to dial and rapid dial features users can focus on more of the interaction with customers while reducing operational cost.
The company says that with inbound screen “popping”, 3rd party control, intelligent transfer and multi-step actions, Interact provides clear and tangible benefits to any organization that is using Cisco’s Unified Communications platform .
David Graham, UK & EMEA MD, comments: “Interact will reduce operational costs, improve interaction times with customers, and enhance your marketing data by linking your real-time CRM applications to your Cisco IP telephony environment. Interacts powerful integration platform is designed for customers that have invested in Unified IP Communications and are in need of true desktop – telephony integration.”