8×8 has been awarded three new patents, bringing 8×8’s total number of patents to 121. These three innovations relate to networked contact centres, data storage and conferencing, enabling businesses to take full advantage of the power of the cloud for their communications needs.
The new patents issued by the U.S. Patent and Trademark Office (USPTO) are:
•United States Patent number 9,307,088 entitled “Networked Contact Center” was awarded on April 5, 2016 and discusses among other things, a networked contact centre with several platforms to host multiple tenants.
•United States Patent number 9,306,985 entitled “User Configurable Data Storage” was awarded on April 5, 2016 and covers how a Voice over IP (VoIP) server can route calls and store data from a plurality of telecommunications devices.
•United States Patent number 9,338,221 entitled “Systems and Methods for Distributed Conferencing” was awarded on May 10, 2016 and provides conference meeting content to remote participants in a distributed manner.
The patent associated with “Networked Contact Center” is part of a family of four other patents with issue dates between 2008 and 2014 related to 8×8’s Virtual Contact Centre architecture. This allows several platforms of networked contact centres to host multiple contact centre tenants, and ensures this data is handled securely within the architecture.
The “User Configurable Data Storage” patent enables various forms of data (voicemails, call recordings, and other captured data) generated by the user of an IP communications service to be propagated from a local server where the data is collected, to a remote server. It also updates a user’s index to that data so it will now refer to the remote server.
The third patent (#9,338,221) describes one of the ways that local meeting content and data is shared with remote participants in a distributed conference session.