NICE Next Gen Active VoIP Recording

NICE Systems has announced the availability of its next generation VoIP active recording solutions. New developments include technologies that revolutionise the way recording is done in a VoIP environment, and which are fully integrated with the industry’s leading VoIP switch vendors. These developments are part of NICE’s VoIP strategy to provide the power of Insight from Interactions anywhere, anytime, in any configuration, with the highest levels of scalability and efficiency.

The new offering includes solutions for active recording in Nortel’s newly developed Duplicate Media Stream over IP (DMS-IP) architecture, active recording for Cisco’s CallManager, new redundancy options for Avaya’s Communication Manager API, and IP-phone applications.