Nine Wholesale has announced their new white labelled service which they claim will transform reseller’s businesses and includes access to trained billing and provisioning administrators, professional customer service, resolutions to complex customer billing enquiries and end to end fault management.
The new wholesale offering features a team of customer service agents based in the Nine Wholesale UK Gloucestershire headquarters. Trained in the complete life cycle of Nine products their role is to support resellers’ business needs, saving them time and money.
Virtual Office services are offered at a number of levels ranging from out of hours message-taking to a full package including order placing, customer fault management and complex billing administration tasks. A more detailed breakdown of what is included can be found at ninewholesale.co.uk.
Managing Director of Nine Wholesale, Nick Webster, said: “We’re all so excited about launching Virtual Office to the channel. It’s a fantastic service which has been proven to release time for resellers to get out of the office and make those all-important sales. Feedback from our reseller triallists has been extremely positive and demonstrated both time and recruitment cost savings.”
Keep an eye out for Virtual Office Team Leader, Vicki Cowperthwaite, who is starring on the back page of the June edition of Comms Business magazine as part of Nine Wholesale’s REAL PEOPLE advertising campaign.