Noble Systems Presents Next-Generation Contact Centre Agent Desktop

Noble Systems announced the launch of Noble Composer X, the latest version of its award-winning agent desktop interface that makes it easy for contact centre managers to build sophisticated agent workflows and to unify the agent desktop environment.

“Breakthrough contact centre results are rooted at the agent level,” said Colin Chave, General Manager of Noble Systems EMEA. “Composer X offers industry-leading flexibility, customisation and feature functionality to address agent inefficiencies and optimise results. In addition, it speeds and simplifies management functions and improves workflows to guide agents through campaigns more efficiently.”

Available as part of Noble’s premise and cloud-based solutions, Composer X supports a variety of desktop and development configurations to create a unified desktop, allowing agents to access information from multiple sources in a single interface, decreasing call handle times and improving customer service. Composer X can run on Windows, Mac or Linux desktops with only a web browser and offers superior flexibility through thick or thin client-server architecture environments.

Key enhancements and features include:
Deployment Flexibility: Choose your agent user interface from either Web or WinForm User Interfaces
Desktop Designer: Improve agent workflow creation with new design tools
Compliance Tools: Manage compliance with enhanced security and screen recording features
Web Power: Take full-advantage of the web with iFrame support
Productivity Boost: Increase agent production with unified desktop and workflow management features

Since its launch in 2005, the Composer series has delivered unified contact centre agent desktops with industry-leading versatility and accessibility. Each version of Composer has been designed with an easy-to-learn, intuitive feature set so team members can get to work quickly. Composer is available with Noble’s unified contact center platform or as a point solution when integrated with a third-party ACD. Learn more about Noble Composer X.

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