Call and Contact Centres

We are publishing a special feature on ‘Call and contact centres’ due to appear in Comms Business November 2024 edition.

Call and contact centres 

This feature will explore how the call and contact centre market is evolving. We are looking for insight into the solutions being sold across the Channel and the opportunities available to resellers and MSPs.

We will ask:

  • What features and capabilities are now core to any call and contact centre solution?
  • How are call and contact centre solutions evolving?
  • What opportunities can be found in the UK?
  • How can resellers and MSPs develop a winning call and contact centre offering?
  • How is AI disrupting the market? What capabilities are yet to come?

Please submit your answers to charlotte.hathway@markallengroup.com by Tuesday 1st October

Themed Month

Here is a separate paid-for opportunity to help you generate even more content amongst our Channel audience, and also generate enquiries around extra newsletters which we have planned throughout the month of November. Comms Business has introduced special digital ‘Themed Months’, to help further expose your insightful content and compliment certain market report topics published in Comms Business print/digital editions. In November, we will focus on ‘Call and contact centres’, expanding with extra content and advertising within weekly newsletters, as well as dedicated news stories on Comms Business website throughout the whole month. Depending on your level of commitment you can provide us with thought leadership content for our newsletter series, advertise in Comms Business print/digital edition, drive traffic to your website, generate NEW leads and/or align brands to deliver content across social media:

The Plan - November 2024

  • Publish market report in Comms Business on ‘Call and contact centres’ – editorial submissions (up to 750 words) are considered with or without advertising, but not guaranteed.
  • Deliver a series of FOUR specialist weekly newsletters, to include additional insightful content and your branded logo (amongst others) throughout the whole month (each to 19,000 subscribers).
  • Website traffic driving – Leaderboard (19,000 monthly impressions / 10,050 unique ICT professional visitors = limited availability).
  • Host a podcast OR vodcast to address key issues (broadcast to our LinkedIn & Twitter followers, YouTube & Comms Business Website viewers).
  • Target our database of resellers with your own branded E-cast, the perfect tool for generating NEW leads to grow your database of prospects (7,000+ Resellers, MSPs, VARs and Systems Integrators).

 

Newsletter series – 7th, 14th, 21st, 28th November 2024

Additional content for the weekly newsletters to be provided in the form of short opinion pieces (around 500-750 words per newsletter), additional Q&As, or a mix of both (i.e. one of the below) every week:

  • 4 x opinion pieces
  • 12 Q&As
  • 3 x opinion pieces with 3 Q&As
  • 2 x opinion pieces with 6 Q&As
  • 1 x opinion piece with 9 Q&As

Deadline for supplying content for EACH specialist weekly newsletters will be ONE WEEK prior to each one.

Commercial options

Choosing a commercial option will ensure that your content and branding is included within all FOUR newsletters, see below for all options:

Option 1 = £2,000+VAT

  • Minimum of 4 x Newsletter content inclusions + Branded Logo (19,000+ recipients)

Option 2 = £3,000+VAT

  • Minimum of 4 x Newsletter content inclusions + Branded Logo (19,000+ recipients)
  • Reseller E-cast (7,000+ recipients)

Option 3 = £4,500+VAT

  • Minimum of 4 x Newsletter content inclusions + Branded Logo (19,000+ recipients)
  • Reseller E-cast (7,000+ recipients)
  • ONE 20-minute podcast
  • Half Page advertisement – Comms Business Magazine, November 2022 edition with Feature

Option 4 = £6,000+VAT

  • Minimum of 4 x Newsletter content inclusions + Branded Logo (19,000+ recipients)
  • Reseller E-cast (7,000+ recipients)
  • Leaderboard (1 week)
  • ONE 20-minute Vodcast + On-screen Branding
  • Full Page advertisement – Comms Business Magazine, November 2022 edition with Feature

 

BENEFITS & ROI

  • Newsletters (content and brand exposure) – Click stats provided for content link and branded logo.
  • Leaderboard (traffic driver) – Horizontal homepage advert. Clicks stats provided.
  • Reseller E-cast (lead generation) – 7,000+ individuals registered as Resellers, MSPs, VARs and Systems Integrators. We share full contact details so you can follow up and grow your database.
  • Podcast OR vodcast (Social media) – audio or video discussion group – uploaded to CB website (19,000 impressions & 10,050 unique visitors) / CB Twitter (9,500) / CB LinkedIn (2,200). Podcasts also uploaded on to ApplePodcast & SoundCloud.
  • Comms Business (branded advert) – Branded advert compliments coverage, raises brand awareness and promotes your solutions to on average 18,683 print/digital Channel readers.

 

PR Opportunities

For those companies wishing to get involved you can also send us product, feature, staff, trends pr. To find out more about advertising opportunities please contact:

Moh Lalani Tel: 07766 081822 Email: moh.lalani@markallengroup.com

Mat Swift Tel: 07919 177099 Email: mat.swift@markallengroup.com

Final deadline for commercial inclusion is: 14 Oct 2024