Technology

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“Managers need to be able to give hints without barging in.”

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Why contact centres must embrace the digital revolution

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Why omnichannel is the ultimate differentiator

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Click, deliver, repeat: Covid-19 and the subscription economy

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Making the most of AI in the future customer experience centre

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“Being agile is critical in turbulent times.”

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“Businesses have accelerated their digital transformation at an unprecedented pace.”

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ResponseTap appoints new VP of sales

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PCCW Global delivers on-demand private network connectivity for RingCentral

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Nuffield Health modernises infrastructure with Node4

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National Trust collaborates with Atos

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BT signs deal with IDNet