Call Services

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Genesys extends global cloud customer experience relationship with BT

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Hosted on Hold – upcoming webinar to showcase this disruptive new revenue opportunity

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Vuzion joins forces with Wavenet

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Enreach acquires HeroBase

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Content Guru announces new integration with Microsoft Teams

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AudPro refines its Music on Hold service for the channel

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Dramatic decline in customer engagement during COVID-19 lockdown

Feature

Merging technology – UC & CC

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15% of consumers want no human interaction

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Insight appoints Hedley to Managing Director

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Sabio expands into France with Coverage Group acquisition

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Sytel launches version 11 of Softdial Contact Centre platform