Technology

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“No organisation can amplify CX without making customer engagement convenient.”

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Learning through adversity: how Covid-19 reprogrammed the role of AI

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“Chances are you have talked to a chatbot and did not even know it.”

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“Remote working opens up the talent pool.”

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Security must be top priority for contact centres

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MLL Telecom delivers full fibre WAN to Cambridgeshire schools  

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Vision Voice introduces UC platform to the UK

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Wave of announcements at Cisco partner summit

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Ericsson selected as BT’s 5G partner in major UK cities

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Strategic Imperatives gets ready for SoGEA

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80,000 BT employees using Workplace

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Ban on ‘locked’ mobile handsets