Call Services

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8x8 targets public sector through new MLL Telecom relationship

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Masergy wins Cisco Webex Contact Centre Award

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Cirrus partners with Semafone to add Link Pay +

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Avaya upgrades IX Contact Center portfolio

Interview

Omni-Channel: the gateway drug to AI

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Nuance adds Intelligent Engagement Services to platform

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IPI wins a place on Network Services 2 (NS2) Framework

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Leeds City Council selects Sabio for real-time customer satisfaction survey solution

Insight

The Chatbot Challenge

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Content Guru strengthens agent experience with Verint

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UK companies face boycotts for poor service

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