M2M is becoming more pervasive, impacting everything from back-end operations to the consumer experience. We expect a surge in M2M usage in 2016, with an increased focus on creating a more cohesive ecosystem for the marketplace.
M2M strategies will evolve to drive new customer experiences
An increasing number of organisations are realising the potential of M2M communications to not only automate internal business processes, but also to drive new customer experiences. Companies are introducing new customer-facing connected products and services, improving their existing offerings, increasing revenue and creating new revenue opportunities. This trend is evident with 66% of those already using M2M stating that their strategy today focuses on external stakeholders, according to the Vodafone M2M Barometer 2015.
As the scope of M2M expands beyond internal departments, we predict more organisations will adopt M2M and extend it throughout their business, and that more than a third of businesses will describe their M2M projects as innovation focused, rather than IT.
Sophisticated M2M deployments will deliver greater ROI
Businesses are constantly looking for solutions that provide key capabilities for building next generation systems that make a greater positive impact. The convergence of M2M with other sophisticated technologies, such as cloud computing and big data analytics, will provide new business opportunities and lead to significantly greater returns.
The Vodafone M2M Barometer 2015 substantiates this with 83% of the most sophisticated organisations seeing significant return, compared to 43% of the least sophisticated businesses. And, 69% of those most sophisticated organisations stating that M2M has “fundamentally transformed” their businesses.
With M2M and IoT gaining momentum, these integrated solutions are seen as a “must have”, and we will see vendors delivering more sophisticated deployment of the technology in 2016.
IoT will be at the centre of the customer experience
Marketers are realising the potential of IoT to enhance customer experience and engage with them in new and innovative ways. Through customer-facing connected products and services, marketers gain insight from massive amounts of data and new analytics technologies which enables them to take strategic business decisions.
Beginning next year, we expect the use of M2M and IoT to mature across all sectors. Companies across all industries will place M2M at the heart of their customer experience. For example, this year, M2M adoption in the retail sector grew an astounding 88%, with retailers now understanding that M2M can strengthen the shopping experience through personalisation, smarter payment methods and digital signage -- all while streamlining internal operations.
A more strategic approach to IoT
With the sudden surge in IoT, businesses jumped on the connected devices’ bandwagon without having a strategic vision or plan. Companies simply rushed to connect almost everything without evaluating the investment and potential benefits. As the market matures, we expect companies to weed out the solutions that do not make sound business sense and focus on connecting only those products or services that align with their business or societal objective.
From an M2M vendor and service provider perspective, this means the ability to understand the clients’ needs and offer the right solution to the right company, such as utilities and smart meters, heart monitors, fleet management and chronic healthcare management solutions.