Enreach Contact is designed to enhance business communications, this product is perfect for your portfolio. It offers a range of features that will keep your customers connected, productive, and efficient, whether in the office, working remotely, or on the go. Here’s how Enreach Contact can benefit your customers and elevate your business.

Customer benefits that will improve your communication experience

Accessibility and flexibility

Stay connected and efficient no matter where you are:

• Call recordings: Access your call recordings easily from your call history to review important conversations.
• Secure access: Updated Forgot Password link and Multi-Factor Authentication (MFA) keep your account secure.
• Presence management: Avoid interruptions with presence management, ensuring calls don’t come through when you’re away.
• Browser-based access: Manage your calls and communications from any browser, ideal for remote work.
• Microsoft Teams Integration: Make and receive calls directly through Microsoft Teams with an integrated address book.
• 200+ CRM integrations: Connect with over 200 CRM systems to enhance workflow efficiency.

Call centre features

For call centre management, Enreach Contact provides:

• Automatic call distribution (ACD): Manage your call centre flow from your softphone, making routing calls easier.Agent-level analytics: Monitor and track your team’s performance with detailed analytics.
• Customer-agent continuity: Ensure calls are directed to the same agent who previously handled the caller.Customisable wallboard: Tailor your wallboard to track key performance indicators.
• Call back option: Offer customers a callback option, reducing wait times.

A fresh, modern interface

With Enreach Contact, you’ll experience a user-friendly and modern interface that’s designed to make your life easier:

• Familiar and intuitive: The interface is designed for ease of use, making navigating and managing your communications simple.
• Dark mode: Enjoy a sleek look that also saves battery life and reduces eye strain—ideal for those long working hours.
• Easy telephony settings: Quickly monitor and adjust your telephony settings, keeping everything running smoothly.
• Feature-specific benefits that will unlock the full potential of Enreach Contact

Microsoft Teams calling

Enreach Contact integrates smoothly with Microsoft Teams to streamline your communication:

• Dialpad integration: Use the dial pad within Teams to make and manage calls without leaving the interface.
• Extension and external calls: Make calls using your extension or dial external mobile numbers directly from Teams.

Advanced call recording and compliance

Enreach Contact addresses past concerns with enhanced call recording features:

• MiFID II and GDPR compliance: All your recordings are fully encrypted and compliant with regulatory standards.
• New portal with advanced search: Find and manage your recordings quickly with our improved search functionalities.

Insightful call analytics

The call analytics portal in Enreach Contact empowers you with valuable data:

• Data-driven decisions: Make informed decisions based on detailed analytics and performance data.
• Employee performance monitoring: Track and evaluate your team’s performance with customisable reports.
• Quality of service: Assess and monitor service quality to ensure your communications meet high standards.

Fixed Mobile Convergence with Enreach Contact Anywhere

The Enreach Contact Anywhere feature ensures seamless communication across mobile and fixed devices:

• Native dialler: Use your mobile’s native dialler without additional apps, maintaining ease of use and functionality.
• Industry solutions: Address industry-specific challenges with integrated mobile GSM features.
• Streamlined communication: Enhance transparency and efficiency in your communications by tracking on-the-go employees with recorded calls and analytics.

Ready to transform your communication experience?

Enreach Contact isn’t just a UC solution—it’s a comprehensive tool designed to meet all your communication needs easily and efficiently. With its modern interface, powerful features, and unified integration, managing your communications will be simpler and more effective than ever.

Ready to learn more about Enreach Contact? Visit our website here, email us at: enreachpartners.uk@enreach.com, or contact our team on 0800 097 6543. We’re here to help you get started and make the most of what Enreach Contact offers.