Thanks to Enreach Contact Anywhere, Enreach UK's new fixed-mobile convergence (FMC) solution, UK businesses can switch between mobiles, desk phones, and home offices seamlessly. By integrating fixed line and mobile telephony Enreach Contact Anywhere allows you to work quite literally from anywhere, using your work number consistently across the office, at home, and on the move. Here’s how Enreach Contact Anywhere can benefit your customers and elevate your business.
Top features and benefits
· Use the native dialler without the need for additional apps.
· Overcome challenges no matter what industry you are in.
· Use your phone system features on your mobile.
· Ensure voice call continuity by incorporating mobile GSM into your business communication channels.
· Simplify business communications through transparency & efficiency.
· Eliminate siloed working by tracking on-the-go employees through recorded calls and call analytics.
Enable FMC with your business phone system Enreach Contact Anywhere provides significant user advantages by using a native dialler rather than a cloud-based app, with calls carried over the mobile network. This setup allows for easy call initiation, joining, or transferring, enhancing communication efficiency. Business continuity is assured as calls can still be made and received over the mobile network if the internet is down.
Recording and reporting can still be carried out, making the solution ideal for organisations with mobile and remote workers, operational and on-site staff and large teams of field workers. You can also join hunt groups from a mobile device, connecting to contacts with all interactions logged.
The rise of fixed mobile convergence in the UK Converged fixed and mobile telephony has been popular in Europe for many years, but uptake in the UK has been slow because of restrictions in mobile networks and fewer mobile virtual network operators (MVNOs) serving the UK market. The arrival of embedded SIM (eSIM) technology, along with increased remote working and familiarity with cloud-based, mobile-first communications strategies, is set to transform adoption in the UK.
“FMC is something that people have heard about without fully understanding its capabilities,” said Claire Smith, the managing director at Enreach UK. “With Enreach Contact Anywhere, users have full control and can access the complete system features of office telephony while on their mobile devices.”
Smith has been passionate about convergent communications for many years and believes that the introduction of eSIM will lead to widespread adoption across the UK. “The technology makes Enreach Contact Anywhere easy to deploy. We simply email users a QR code to scan, and FMC is activated on their mobile phone.”
She also reinforces the benefits of using the native dialler rather than an app. “With mobile apps, if you’re on a Wi-Fi network and switch to cellular, the call drops and vice-versa,” Smith says. “We support voice continuity so users can start a call on a desk phone, move to their car, drive home, and connect to their home Wi-Fi. All they need to do is dial star-star on the device they want to use, and to the end user, there is no interruption; they don’t know you’ve changed devices.”
Role-based use cases
Delivery drivers
Ensures communication between drivers and dispatchers in low Wi-Fi areas, providing uninterrupted updates and instructions.
Service and engineering
Stay in touch with on-site engineers and remote support workers to ensure that situations can be dealt with without interruption when plans change, or queries arise.
On-site workers
Sites often have minimal or zero data coverage. Additionally, employees have to rely on personal numbers to call customers. FMC removes the dependency on an internet connection and enables your team to remain in contact.
Field sales representatives
Nothing is more frustrating for clients than being unable to contact their sales representative due to travel or remote locations. FMC keeps your team connected by not needing additional devices or apps.
Enreach’s business phone system with fixed mobile convergence functionality can be tailored to meet your specific needs, backed by over 20 years of industry experience. Check out our solutions by need or industry to see how our award-winning technology can take your customer's businesses to the next level.
Ready to learn more about Enreach Contact Anywhere? Visit our website here, email us at: enreachpartners.uk@enreach.com, or contact our team on 0800 097 6543. We’re here to help you get started and maximise what Enreach Contact Anywhere offers.