Microsoft Operator Connect Partners will be aware of the significant opportunity to sell into the high-volume SME market. The challenges for the sales channel however, such as product differentiation, reduced margins and the need for comprehensive onboarding and support, can complicate the process.
Those tight margins, which can often be coupled with a lack of inhouse expertise, mean that the traditional model of Service Delivery plus Support doesn’t quite stack up.
That’s where iTEL's Digital Adoption solution – ucSKILLS – comes in. It is designed to streamline the launch of Operator Connect, whilst enabling customers to become self-sufficient.
The evergreen, eLearning content in ucSKILLS enables you to meet the challenges of delivering Microsoft Operator Connect head-on. Offering an alternative to traditional support, ucSKILLS can both boost profitability for you and deliver a successful Teams Phone experience to your customers.
Give access to ucSKILLS to your implementation and support teams to ensure consistent onboarding and ongoing help at the point of need. Whether you want to drive customer adoption and reduce support costs, turn reseller teams into product experts to boost sales or both, you’ll find the platform comprehensive and effective.
ucSKILLS content covers both start-up basics and in-life support for both admin and user roles and is updated as Operator Connect for Microsoft Teams evolves. Topics include both the Teams Admin Centre & Voice Services and the Microsoft 365 Admin Portal, as well as guidance on how to build, configure and customise your solution.
ucSKILLS also includes a Digital Assistant which provides context-aware support content, wherever you are in your portal. For those who just want to ‘get it done’, ucSKILLS also provides guided flows which lead you step-by-step through the configuration of your solution in real-time. iTEL’s Digital Assistant greatly improves engagement, accelerates platform adoption and reduces support calls.
The benefits to you as a Microsoft Operator Connect Partner:
- Differentiate your offer - promote ucSKILLS as a value-added service that speeds up adoption, encourages full usage, and removes delays caused by support ticket waiting times. Content comes white-labelled ready for your own branding
- Improve margins - the ucSKILLS adoption solution can be added to any Microsoft Teams Phone deal, giving you additional revenue for each licence sold
- Support customers - ucSKILLS customers support themselves throughout the length of the contract term. They don’t need to find the money for a support contract. You don’t need to spend money to train support staff, or to provide a managed support service
- Keep customers longer - ucSKILLS removes frustrations and makes it easy for customers to get maximum benefit from the platform - leading to satisfied customers who won’t go looking for an alternative provider or system
Cavell has described ucSKILLS as “…a great way for service providers to improve customer engagement and also drive increased revenue”.
For more details, visit https://iteluc.com/microsoft-teams/