EveryCloud supports clients across all sectors – from global financial services businesses such as BDO, to professional sports organisations such as Everton Football Club. With this partnership, 8x8 further extends its channel reach in the UK and in particular the fast growing North West contact centre market.
EveryCloud is investing significantly in the North West of England and is working with the government as a formal Northern Powerhouse partner to support the region even further. The partnership will enable EveryCloud to meet the demand for cloud communications solutions in the North West of England and across the UK with 8x8 X Series.
8x8 X Series helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre and one system of intelligence on one cloud platform.
Christopher Peters, VP of EMEA Channel Sales at 8x8, said: “It’s an exciting time in the North West of England, with businesses growing faster than many other regions in the UK. Our partnership with EveryCloud will mean we’re able to help even more companies communicate faster and smarter, with the insight and flexibility they need to make critical business decisions.
As companies grow, they need a comprehensive solution that can quickly scale with them, and X Series is perfectly positioned to support this growth, in the UK and beyond.”
8x8 X Series offering is a single platform solution for communications and contact centre that lets businesses arm employees with the exact tools they need to communicate, collaborate and access data and experts. 8x8 X Series enables organisations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker resolution of queries. Furthermore, X Series personalises customer interactions with context-rich insights, and optimises for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics.
Keith Purves from EveryCloud, said “Our customers know that we’re always striving to offer them the latest in cloud communications and contact centre technology, and partnering with 8x8 will allow us to do just that. 8x8 X Series enables us to offer an enterprise-grade, scalable solution that helps businesses of any size across contact centre and office communications. Investment into the Northern Powerhouse means growth in the region has never been higher, and 8x8 will be the perfect partner to help us capitalise on this.”