8x8 has increased new products sales in FY25 Q2 by more than 60 per cent year-over-year, led by AI-based solutions.
“8x8’s CX transformation journey focuses on delivering AI-powered, platform innovations that empower organisations through seamless communication and engagement to unlock the potential of every interaction,” said Samuel Wilson, chief executive officer at 8x8. “We are experiencing the results of what happens when customer experience leaders are the heartbeat of their organisation, all employees and teams are empowered, and customers feel heard.
“Our market momentum is being driven by the 8x8 Platform for CX which is resonating with customers, and enabling organisations to conquer complexity, drive sustainable growth, and create a lasting impact.”
Elsewhere, 8x8 Contact Center customer numbers rose by more than 5 per cent quarter-over-quarter.
Increasing traction with companies with 250 or more contact centre agent seats also resulted in almost 16 per cent year-over-year growth in customers in that segment.
In addition, the number of standalone 8x8 UCaaS customers adding 8x8 Contact Center more than doubled quarter-over-quarter.
The total number of CX interactions on the 8x8 platform was also more than 94 million, an increase of over 12 per cent year-over-year.
As far as AI was concerned, sales of AI-powered new products in addition to the native AI capabilities across the 8x8 Platform for CX increased more than 50 per cent quarter-over-quarter and more than 200 per cent year-over-year.
The number of customers using the AI-powered 8x8 Intelligent Customer Assistant also rose more than 200 per cent year-over-year and 25 per cent quarter-over-quarter, with the associated volume of AI interactions growing more than 155 per cent year-over-year and 30 per cent quarter-over-quarter.