According to the “Ability To Execute” portion of the evaluation criteria, “Gartner analysts evaluate UCaaS providers based on the breadth, quality and overall maturity of their applications, processes, tools and procedures that enhance individual, group and enterprise communications. Ultimately, UCaaS providers are judged on their Ability to Execute in capitalizing on their vision.”
"We are honoured, once again, to be positioned in the Leader’s quadrant of Gartner’s Magic Quadrant for UCaaS,” said 8x8 CEO Vik Verma. “Over the past 12 months, we’ve made great progress expanding our mid-market customer base while enhancing the security, features and capabilities of our offerings to meet the complex needs of these highly selective customers. We believe Gartner’s recognition is a testament not just to the company’s ongoing leadership in the UCaaS industry, but to the collective hard work and dedication of the entire 8x8 team.”
As stated in the report, “Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have clients with more than 1,000 employees supported and have more than 200,000 total employees supported. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs, along with the proven ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”