According to Gartner, “the UCaaS market as a whole is transitioning from the "early adopter phase" to the "early mainstream phase" for enterprise delivery. Many UCaaS providers now support global deployments spanning multiple regions (for example, 30 or more country markets). The larger UCaaS providers can now provide professional services, project management, local telephony services, customer support and import/export authority in dozens of country markets.”
“We are honoured to be recognised once again as a leader in the Gartner Magic Quadrant,” said Vik Verma, CEO of 8x8. “This serves as an important milestone for us and we believe validates the significant strides we’ve made this year in the mid-market and enterprise with our global cloud communications platform. Customers around the world are recognising the need for a tightly integrated single platform for all their communications requirements across unified communications and contact centre, and 8x8 is the only vendor today that can deliver this at a global scale. In addition, with our increasing international footprint- Global Reach Network, extensive localisation, deployment and support capabilities- we look forward to further supporting our customers’ global and regional expansion efforts.”