The Abzorb Portal has undergone a number of key upgrades; concentrating efforts on improving the order process, particularly with the ordering of mobile connections.
Mobile ordering and functions have been overhauled so that its reseller partners have the ability to manage their mobile proposition seamlessly.
These improvements include the ability to allocate bars/services, amend tariff/bundle pricing, and an automated allocation of a relevant mobile number when creating a mobile order. Lead handsets can be now be specified on group share tariffs, making group orders easier to manage. Changes can be made to start dates on pending connections and SIM details on new, porting and migrating orders can now be validated to ensure a faster connection.
New mobile functions such as improved bundle management mean changes made to a connection’s bundles integrate directly with Abzorb’s network level Provisioning processes, leading to a faster turn-around on bundle amendments. An emergency divert on Vodafone connections is placed directly with the network, for an immediate response.
One of its principal new development is the Abzorb API, an evolving toolkit for partners who build their own software and would like to integrate more closely with the systems at Abzorb. This means managing mobile orders, connections, bars, SIMs, customers, and tasks with Abzorb, can all be processed from their own in-house systems, reducing or eliminating the need to retrain staff.
The Abzorb Portal can also be white labelled so its reseller partners can add value to their customers’ proposition, a service which is unique to Abzorb. The portal can be branded as the reseller’s business so that it can offer self-care management to its customers. This reseller-branded Customer Care Portal enables customers to manage their own mobility requirements as and when they want, helping reseller partners to lessen handling time whilst increasing efficiency and strengthening customer relationships.
Mark Riddell (pictured), Head of Indirect Channel at Abzorb added, “We are proud of our mobile roots so it’s instinctive that we are determined to be the best at mobile service and provisioning.
Our philosophy is centred on service excellence and everything we do is driven by this ethos. We’ve listened to our partners and some of these improvements have been made in response to their feedback. We hope that these developments will simplify processes and improve user experience with Abzorb.
Exciting developments are on the way that will further enhance our customer-centric portal such as: the ability to authorise reseller orders for distributor users, Hosted Centrex Ordering, tighter integration with the Syniverse MNP platform, more useful informatics and reporting, and a fresh new design across the portal.
We believe the overall speed and efficiency of navigating through orders have been optimised and we will continue to invest our resources to ensure doing business with Abzorb is easy and profitable.”