Cunningham brings more than 20 years of experience in the Unified Communication and Customer Experience industry, where he has been instrumental to helping clients digitally transform their business. Cunningham joined Avaya 10 years ago, at first in System Engineering before moving into Account Management, where he was responsible for the strategic revenue growth of Avaya’s largest enterprise accounts over the last five years.
Cunningham's remit will cover the UK market, where Avaya is a recognised market leader in business collaboration and customer experience. Stephen will be working as a member of the UK management team, responsible for building and expanding the enterprise business, owning strategy and execution to ensure best in class customer satisfaction and revenue growth over forthcoming quarters.
Ioan MacRae, Managing Director, Avaya, said, “Stephen brings exceptional knowledge expertise and experience to his new role. His promotion will strengthen our Enterprise sector and reinforce Avaya’s position at the forefront of B2B service products. Avaya UK has one of the hardest working teams in the business. Our people are responsible for the loyal relationships with our partners and customers, which provide a strong foundation for Avaya UK in the future.”
Cunningham commented, “Avaya’s unique market leading integrated application platform enables organisations to build and deploy collaboration workflows and customer experience journeys in days not months. In partnership with the extended Avaya team and business partner network, I look forward to working with our customers to ensure they fully realise the benefits enabled by Avaya software and services.”