According to the report, authored by Aragon Research lead analyst Jim Lundy, “Avaya has continued to evolve in the Unified Communications and Collaboration (UCC) market as a provider of Cloud and On-Premise UCC solutions as well as Contact Center. Avaya leverages its highly resilient core platforms into its cloud offerings, providing full native support for the underlying communications and collaborations capabilities. With Avaya’s ability to deliver cloud, on-premise and hybrid cloud offerings, enterprises have significant choices to meet their needs.”
Aragon Research predicts that by 2022, the team collaboration and web meetings markets will converge. Avaya solutions including Avaya Cloud Office and Avaya Spaces are providing a unified experience that fits the needs of organizations from the smallest local business to the largest global enterprises. Additionally, the company’s strength in cloud, on-premise and hybrid cloud UCC offerings provides customers with an increasingly wide range of options addressing rapidly evolving business requirements.
Avaya Cloud Office enhances the way organisations communicate with customers, partners and colleagues through an all-in-one solution, empowering workforces to meet, share and collaborate productively no matter where they are. This solution gives users a single platform to communicate and collaborate using voice, video, team messaging, SMS and fax capabilities.
Avaya Spaces is a collaboration app that is reshaping the industry and expectations from Unified Communications and Collaboration customers, providing a new way of thinking about work and getting things done. Avaya Spaces, based on the company’s communications platform as a service (CPaaS) enables teams to engage and stay informed, with a 24 X 7, always-on approach that supports hyper-fast decision making through immersive collaboration including videoconferencing, content sharing and much more.
“Today’s business environment has accelerated what was an emerging work-from-anywhere trend, including the ability to work and collaborate no matter where teams are located, and we are not going back to the way things were,” said Jim Chirico, Avaya President and CEO. “Avaya is breaking new ground, shaping the future of how communications and collaboration technology addresses both the future of work and the modern customer and employee experience. We’re excited to be identified as a Leader in the Aragon Research Globe for Unified Communications and Collaboration which only underscores our focus to provide our customers with the innovative solutions they need to meet the evolving, new ways work gets done.”
The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 15 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.