The company says that for businesses, unified communications can increase employee productivity in increasingly virtual organisations by integrating multiple communications technologies and devices. For end users, unified communications means the most preferred or convenient device provides real-time access to the people and information needed to do their job in any location.
“Unified communications is the next, logical step in convergence for companies seeking to gain control the diversity of technologies available to workers today and optimise the impact to their business,” said Jorge Blanco, vice president, Solutions and Software Division, Avaya. “Providing simplified, seamless communications experiences for workers across devices, networks and interfaces can accelerate workflow and improve responsiveness.”